Our helpdesk services are designed for either customers who don’t have an expert in-house IT support function, or those that wish to compliment their existing teams to provide a more wider knowledge base.
With our support services we can manage day-to-day IT systems and admin tasks, from backups, monitoring of key devices for critical issues, including Microsoft Operating systems and applications, Hyper V, VM Ware, Antivirus and Backup applications and provide long-term advice regarding IT-related business issues, proactively prevent issues occurring and deliver exceptional value.
Our user support is delivered by a dedicated team of Service Desk engineers, providing telephone and remote support via industry acclaimed support tools. This team is augmented by a highly qualified team of technicians who can visit client sites as scheduled or as need be.
- One of our key areas that sets our helpdesk apart from the rest is the platinum support, this includes monitoring and active maintenance on key devices within the network to provide the 99% up time your business needs.